This is unreal, more than half the people that lose their laptop an airport will not bother claiming it back. I can only assume its for the insurance. If I get it back from the airport I get an old crappy laptop but if I claim on the insurance, I get a brand new one. Its got to be a moral hazard if ever I’ve seen one.
New research reveals that hundreds of thousands of these laptops will be lost or left behind at airports, and 65-69 percent of them will go unclaimed
Here’s the story from Dell.
Dell today introduced Dell ProSupport Mobility Services, a suite of modular asset and data protection services to help companies protect laptop computers and company information, especially when the computers are lost – a growing problem for a mobile workforce.
IDC projects nearly 54 million units of business laptops will be purchased for employees and shipped in 20082. New research reveals that hundreds of thousands of these laptops will be lost or left behind at airports, and 65-69 percent of them will go unclaimed1.
For many companies, the loss of valuable information contained on the systems may be of even greater concern as the research indicates that approximately 53 percent of surveyed mobile professionals carry confidential company information and 65 percent of those who do, don’t take steps to protect it1. This data can include customer and consumer information, confidential business information and intellectual property such as software code and product renderings.
The research, conducted by the Ponemon Institute and sponsored by Dell, shows that up to 12,000 laptops are lost in U.S. airports each week. Highlights and a complete copy of the research may be found at http://www.dell.com/getprotectedandconnected.
“It’s staggering to learn that up to 600,000 laptops are lost in U.S. airports annually, many containing sensitive information that companies must account for,” said Larry Ponemon, chairman and founder of the Ponemon Institute. “IT departments must re-evaluate the steps they’re taking to protect mobile professionals, the laptops they carry and company data stored on mobile devices.”
To help companies keep mobile workers and assets protected and connected, Dell is expanding its ProSupport portfolio by introducing new asset and data protection services for ProSupport for IT and ProSupport for End-Users service models. These include:
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“Laptops will soon become more prevalent than desktops in business,” said Steve Schuckenbrock, president, Dell Global Services and CIO. “Dell is providing services and system features now to keep companies, their mobile professionals and the company information they carry ‘Protected and Connected’ at all times.”
“Dell is continuing to listen to their customers and is introducing services aimed at addressing their needs,” said Matt Healey, Research Manager, IDC Software and Hardware Support Services. “Dell ProSupport Mobility Services provides an added layer of protection for the busy and fast-moving mobile workforce of today’s economy. Adding this layer of protection can help these employees become more productive and face the challenges of business today.”
The Dell ProSupport portfolio, initially introduced in February 2008, is a configurable suite of services that lets customers choose the support offerings that meet their unique needs. Customers can choose recommended solutions based on service model, technology being used, desired service level, or other proactive selections. With the right options, customers can reduce technical incidents by as much as 37 percent3 and critical downtime by as much as 48 percent4.
In addition to Dell ProSupport Mobility Services, Dell commercial laptop systems are available with advanced security features such as full disk encryption hard drives, TPM security chips additional user and hardware authentication tools and antivirus software. Integrated smart cards and fingerprint readers are also available for companies that want an extra measure of external notebook security. Mobility Services combined with Dell ProSupport services better equip businesses to handle the mobility and data security challenges of today’s workforce.
Dell ProSupport Mobility Services are available to customers in the U.S. and Canada through Dell sales representatives or through Dell Registered Channel Partners. Mobility services will be available in Latin America, Europe and Asia in July and August. To learn more about Dell ProSupport Mobility Services, visit http://www.dell.com/prosupport.
For more information about mobile protection and data security including helpful tips for protecting mobile data, visit www.dell.com/getprotectedandconnnected.
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